FAQ

DO YOU WORK BY THE HOUR OR SQUARE FOOT?
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The price to clean your place is based on many factors. The square footage, frequency of cleaning service, number of pets, number of people, clutter Level, these are some of the things that can influence on the cost of your cleaning. Fill out our form to get a free estimate for service. (Home & Office) ​Carpet Cleaning is charged by the cleanable square footage of the carpet area, as well as stairs. Fill out our form to get your free cleaning estimate.Contact Us

DO YOU ONLY DO HOUSE CLEANING?
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No, we also do office cleaning. We have other services included on this website.
DO YOU SET UP FOR PARTIES OR CLEAN UP AFTER PARTIES?
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No, we do not setup for party’s but we offer a one-time clean, a deep clean service if needed.
DO YOU DO MOVING CLEANS? (MOVING IN OR MOVING OUT)
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Yes, we can do either.
DO YOU DO RANDOM CLEANINGS OR DO YOU ONLY HAVE WEEKLY AND BI WEEKLY CLIENTS?
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Yes, we offer all these plus more. We have one-time cleans, weekly, bi-weekly, and even monthly cleaning available.
IF MY REGULAR CLEANING FALLS ON A HOLIDAY WILL YOU BE WORKING?
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No, Holidays are for family’s. If your cleaning day falls on a Holiday then Loyal Leaf Cleaning will call you to reschedule.
DO YOU CHARGE MORE TO WORK ON HOLIDAYS?
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No, we will not be open. Loyal Leaf Cleaning we will not be open these main holidays; Thanksgiving, Christmas, and New Years Eve.
WHAT HOURS DO YOU WORK?
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We work 6 days a week: Monday – Saturday 9:00 a.m. – 10:00 p.m.
DO YOU OFFER A GUARANTEE ON YOUR WORK?
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Yes, 100% Guarantee. If your are not happy with your clean call Michael. He will make it right.
DO YOU HAVE REFERENCES?
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Yes, Our references are on our Website, BBB, and Google.
DO YOU DO LAUNDRY?
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Yes
IF I FORGET TO LEAVE YOU PAYMENT, DO YOU STILL DO THE WORK? (RESIDENTIAL ONLY)
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NO, Loyal Leaf Cleaning LLC has a “no check/no clean” policy.​
DO YOU DO DISHES OR EMPTY THE DISHWASHER?
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Yes
ARE YOU OSHA TRAINED AND CERTIFIED?
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Yes, Loyal Leaf Cleaning has its own Janitorial Safety Program and we are Janitorial Certified. Employees & Supervisors must take the required classes then take a test. (The Class’s are OSHA and GHS Compliant).
HAVE YOU EVER BEEN FIRED FROM A HOUSE AND WHY?
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No, We stand by our 100% guarantee.
DO YOU WATER INDOOR PLANTS?
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Yes, upon request.
DO YOU DO PET SITTING ON THE SIDE?
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No, our insurance does not cover that line of work.
IS IT OKAY IF MY PETS HANG OUT IN THE SAME ROOM AS YOU CLEANING?
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Yes, we are pet friendly.
ARE YOU BONDED AND INSURED?
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Yes, Loyal Leaf Cleaning LLC is Insured though State National Insurance Company, Inc. (We will show proof of this)
DO YOU ONLY CLEAN RESIDENTIAL OR DO YOU ALSO CLEAN COMMERCIAL?
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Yes, we clean both residential & commercial properties.
DO YOU DETAIL CARS?
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No, our insurance does not cover that line of work right now. ​ Loyal Leaf Cleaning will be opening up auto detailing in the near future.
DO YOU DEFROST FREEZERS OR CLEAN OUT THE FRIDGE?
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Yes
WHAT TYPE OF CLEANING CHEMICALS DO YOU USE ON HARDWOOD FLOORS?
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Floor cleaner with grapefruit, peppermint, and bergamot extracts. Cleans and restores, natural shine without fumes or fuss.
DO YOU BRING YOUR OWN CLEANING SUPPLIES?
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Yes, Loyal Leaf Cleaning uses environmentally safe chemicals & microfiber towels.
AM I SUPPOSED TO TIP YOU FOR YOUR SERVICE?
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​No
WHAT HAPPENS IF YOU GET SICK?
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We are a Family Owned & Operated. If Michael’s sick then, Kristine will come.
DO YOU CHARGE A RESCHEDULING FEE IF I HAVE SOMETHING COME UP AND HAVE TO CANCEL?
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No, we understand things come up. We will do our best to accommodate you, but please keep in mind that we have a commitment to our other scheduled clients.
AM I SUPPOSED TO GIVE YOU A KEY SO YOU CAN GET IN MY HOUSE OR DO YOU NEED AN ALARM CODE? OR BOTH?
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We will work with how comfortable you feel. We have some clients that we do carry the keys for.
HOW DO YOU PROTECT MY PRIVACY WITH THAT KEY OR CODE?
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A BIG SAFE, Loyal Leaf Cleaning has a secure safe just for your keys & codes.
DO I NEED TO BE HOME WHEN YOU COME TO CLEAN OR CAN I BE AT WORK?
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It does not matter, we have both kinds of clients.
WHEN DO I PAY?
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Residential pays when the job is done for the day. ​Commercial pays when they receive their invoice on the first of the month.
CAN I DO A BACKGROUND CHECK ON MICHAEL CROSSMAN?
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Here is the up to date background check for Michael Crossman as of 02/22/2018 Click here to view a copy.
HOW DO YOU PREFER TO BE CONTACTED? EMAIL, PHONE OR TEXT?
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Phone calls are the fastest, or fill out the Contact Form to get a call back, make sure to include your phone number! I prefer no texting.
WHAT HAPPENS IF YOU BREAK SOMETHING WHILE YOU ARE AT MY HOUSE?
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​We are insured.
ARE YOU GOING TO TELL MY NEIGHBORS ABOUT ME, MY HOME, MY HABITS AND HOW MESSY MY HOUSE IS?
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No, all of that good stuff stays between Michael & You. Everything is confidential at Loyal Leaf Cleaning.
DO YOU SET TIMES TO COME BACK SO I KNOW WHEN YOU ARE COMING OR IS IT RANDOM?
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You will always know when we are coming. Michael will set you up with a cleaning date and time.
DO YOU SHOW UP ON TIME?
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Yes, We show up 10 min early for the clean. We will never be late.
DO YOU CLEAN THE SAME STUFF EACH TIME OR DO YOU ROTATE CHORES THROUGH THE HOUSE?
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It all depends on what you need done. If the only thing you need is a basic clean then, we would clean the same stuff each time.
DO YOU USE ENVIRONMENTALLY SAFE CHEMICALS?
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Yes, ​Loyal Leaf Cleaning LLC uses environmentally safe chemicals.
HOW DO YOU KNOW WHAT TYPE OF CHEMICALS TO USE ON DIFFERENT SURFACES? HOW DID YOU LEARN?
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Well, Michael knows from his years of cleaning as well as completed courses through Clean Smart University. Loyal Leaf Cleaning LLC also has a training program on chemicals.
I WORK FROM THE HOUSE, WILL IT BOTHER YOU IF I’M HOME THE WHOLE TIME?
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No, we work well in all situations.
IF I’M WORKING FROM HOME, ARE YOU GOING TO CHAT THE WHOLE TIME OR WILL YOU ALLOW ME TO GET MY WORK DONE?
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We are professionals, we strive to provide, and maintain the best care possible. (Means we are there to work, not to talk).
DO YOU ACCEPT CREDIT CARDS?
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Yes, Visa, MasterCard, Discover, American Express.